Help & FAQ
Frequently asked questions about returns.
How much time do I have to return an item?
You'll find the exact return window in your order confirmation or directly from the shop.
Is the return free of charge?
Whether and how much return shipping costs depends on the shop and will be shown to you before you submit, once that information is available.
When will I receive my refund?
Once your return has been processed, we'll keep you informed about its current status.
Can I exchange an item instead?
Exchanges aren't automated yet — this feature is being prepared.
What happens with a defective item?
Choose the matching return reason — your shop will review your request accordingly.
How does the return label work?
Once a return label is available, you'll find it on your return's status page.
Can I return more items from the same order later?
Yes. As long as your order still has returnable items, you can start another return for the same order at any time.
How do I see the status of my return?
Under "My returns" you'll find all your returns with their current status.
What happens if my return is rejected?
You'll be informed about your return's status. If you have questions, please contact customer support.